Customer Testimonials
Dylan always delivers and provides a great experience. Friendly and knowledgeable with good follow up.
This is by far my favorite Land Rover dealership. Everything is top notch in customer service. I actually enjoy waiting during my routine service visits. Not just because the snacks are pretty darn good. LOL. Dylan is my concierge and he goes out of his way to assure I’m well informed and my car is always in her best order.
So accommodating with a busy schedule!
Great staff, took time, answered all questions. Second cars purchased at dealership. Very smooth process.
Dylan was very helpful and knowledgeable, everyone was friendly and welcoming. I would definitely bring my vehicle back.
Where should I begin…. From the moment you pull in, the customer service is BEYOND accommodating. Everyone is friendly and helpful. There is a free snack bar, beverages, wi-fi and yes charging stations for your phones. Before leaving my car was vacuumed and wiped down. Everything is done with a smile. In a world of stressful situations ,Getting your car serviced doesn’t have to be a stressful experience. Thank you all so much!!! My Turkeyfoot road team❤️
Akron Jaguar Land Rover performed the needed repair on my car on the schedule I requested to keep me on the road. They answered questions I had and advised how to prevent other related problems.
Personable , skilled and efficient
The team at Jaguar Land Rover Akron is amazing! I had a few issues with my coolant system and they stayed in constant contact with me, gave me updates, worked with my warranty company, and resolved the issue. Corey and Bill took great care of me with offering a loaner vehicle. Not only did they pick my vehicle up for service, but they returned it to me when the maintenance was completed. Thank you all for your hard work and dedication to your customers!!
Emily was outstanding in the purchase of my Jaguar E-Pace as she answered my questions with clarity and reassurance. Matt was new at the time but very professional and friendly. Dealership is clean and all staff are willing to go the extra mile to ensure customer satisfaction.
Dylan and the team were able to take my Defender in, work on it immediately, and have it back to me quickly. Dylan was also very helpful with answering a number of questions I had regarding the vehicle. I was very pleased with everything.
I’m not sure about the experience of the people I interacted with . They were nice enough ,
I have looked at many vehicles and dealerships trying to find the right match for me. When I went to Land Rover Jaguar Akron, I felt very comfortable with the people, especially Justin Hemminger, and the dealership. I never got the feeling they just wanted to sell me something. From the start, they were interested in me and my interests. We test drove multiple vehicles and discussed the pros and cons for my needs. Over the course of multiple visits, I determined the proper vehicle. We then sat down and reviewed the possible options. Justin provided keen insight on the ... Read More DealerRater - May 14, 2025
Both Dylon and Frances get 10 stars from me. They went above and beyond to make sure I had a wonderful experience
Great service and Dylan kept me updated along the way. I will be back in the future.
Dylan was very polite and helpful. Second time feeling this out. Everything was great. Will be back.
Purchased a new Range Rover sport, staffs and sales team Justin were very dedicated to make the sale as smoothly as possible. Highly recommended
Professional, just in for a check on O2 sensors but overall good Very professional service
Always exceptional service and care. Truly dedicated to an exceptional experience for the consumer from sales to service- always first class.
Very accommodating for my busy schedule. Very friendly, good communication for what was needed. Thank you!
Fast repair and free rental car was appreciated back behind the wheel in 1 day
Very friendly great experience!
Very attentive to what I needed. Offered me water or other item to drink. Explained what they would to my car and did it without appointment. Set up a future service appointment about five months ahead. Gave me a loaner to run a small erand.
No appt oil change and multi vehicle inspection Very accomodating to customer needs and time constraints.
Best customer service in the entire auto industry
I was happy with the service provided, I get both my cars serviced here regularly.
Very courteous and professional
I am very pleased with the level of service I received. The team was able to fit me in with very short notice and fixed the issue. I was traveling at the time and this was very much appreciated.
Everyone was so professional and they did a great job !! Thanks again!
Facility is clean and well organized. Jobs are finished at the projected time and done well. Dealership is willing to take walk ins for minor issues. This is very appreciated.
I had been having trouble with my car for many weeks and had it seen by several repair shops. When I came to this shop for my repair, my car runs great. Thanks guys at Land Rover of Akron
I appreciated the loaner vehicle especially with the repair taking so long. Corey was very helpful.
Overall dealership is great but, unfortunately they don’t pay attention to details, service lacks attention, for such a luxury car dealer after service even if you ask they never return the car clean. They forget to service on some things that were brought to their attention before service. A lot to work on to make this dealership Stand Out the way Land Rover should be represented.
A pleasure to deal with. Very accommodating quick service and highly recommend. Will definitely use again.
Every time I come in I get the best service. Everyone is always so friendly and efficient. I would definitely recommend to anyone.
My routine service visit was smooth and the team was very helpful. I would recommend this dealer and service to friends.
Great experience buying with Matt and the entire team. Matt made the entire process quicj, easy, and enjoyable. Highly recommend Jaguar Akron!
Friendly
Bill is a real joy to work with and a both Dylan and Corey are great
Excellent service definitely will return for added service.. all were very courteous and welcoming thank you
Caring, stress-free, wonderful service. I would recommend Jaguar of Akron to any of my friends and family.
Land Rover Jaguar of Akron has a great selection of product in the Sales department has been very friendly to work with...
Corey was great, worked with us and made sure we were taken care of. Appreciate his help
We appreciate doing business with you all and will be continuing to do business with you guys and love the way you handle business when it comes to Land Rover..The truck is awesome and I love it
Did exactly what they said . What a pleasure to deal with , no bull crap. Buy a lot of cars this was one of the best experiences I have ever had .
Everybody was very nice!!! And responded very quickly with any questions I might have had.
My sales person, Matt, and finance manager, Mike, were both great. Both were very knowledgeable, engaging, and professional. This dealership gave me a great customer service experience.
Dylan and the team at the dealership are the best, the customer service is top notch!
Absolutely thrilled with how they handled my situation and took care of it. Dylan went above and beyond and would recommend this dealership to everyone.
Our service experience is always top level! When it comes to customer care, knowledgeable staff, they are the best!
Efficient excellent service Dylan is very courteous and committed. Communicates well with me and I recommend he gets a raise!
Very professional and accommodating to fixing the problem can’t say enough good things about service and sales staff.
Was on here reviewing an ER visit and randomly remembered I never got a chance to give credit to someone else, we have had 3 Range Rover’s and are looking to buy another one or a defender. We have worked with both Emily and Justin, and could not be happier with our experiences with them in our ongoing searches and visits.
Best service. Every one was professional and courteous. Would definitely recommend for maintenance and repair. Fixed right the first time
Justin was great to work with and kept me updated on my ordered vehicle. Picking up my new defender was very quick and easy
One of the best dealerships I have ever dealt with! They kept us updated on the repairs for my wife's car. They spotted a couple of problems and informed us immediately! Highly Recommend Them!
Service at Land Rover was fantastic! They were professional, prompt and customer centered. Cory was a delight to work with! They strive for excellence in all they do! Thank you for making it so easy to get my Range Rover Sport at its highest capabilities!
Excellent friendly service
Really great service team and accommodating. Everyone is friendly and they are sincere in their concern for their customers.
Good communication and quality work at a fair price. Nice waiting area to work while waiting for my vehicle.
Honest repair. Wasn’t pressured to do anything unnecessary. Made a plan for a maintenance check.
Great experience!!! This service dept is second to none
Corey was beyond helpful. Amanda was great on the phone to set it up. Corey gave me options and everything was done lightning fast. A far cry from the mess that is Range Rover Cleveland in Solon. So happy a dealership is now available in Akron
Top notch customer service!
Friendly and helpful
Matt was great to work with! Other staff was exceptional in getting me into a vehicle that works for me! It was much appreciated. Will definitely recommend and come back to Jaguar Land Rover in Akron! Thank you so much.
I purchased a new vehicle at the dealership this weekend and I’m absolutely a fan. I live 2 1/2 hours away so there was some hesitation in driving all the way to Akron to purchase the car sight unseen. However the vehicle was exactly as described. All paperwork was organized and the process moved quickly. Justin made sure the app was set up on my phone and working properly before I left. He explained all important features of the car and answered all questions completely. The dealership is beautiful and every single person we encountered was friendly and welcoming. Thanks for ... Read More Google - Sep 30, 2024
I had a great experience shopping for and buying a new Jaguar from JLR Akron. The people are professional, friendly but not overly, and knowledgeable. Emily was an amazing sales person and Mike was friendly and efficient handling all the closing paperwork. If you are in the market for a Jaguar or Land Rover, do not buy until you visit JLR Akron.
Emily Scneider Wilson, Mike Detorakis, and Alexi (The Tech Expert) are all highly skilled professionals and provided me with a superior customer experience at every level in the purchase of my new Land Rover. JLR of Akron is an example for others in this ndustry to follow.
Buying a car can be an overwhelming, stressful experience but not at Jaguar Land Rover Akron. Mike and his team, including Julia, created a comfortable, professional environment and their customer service was phenomenal!
Exceptionally pleased with the service and professionalism of the staff at JLR Akron!
From the moment I found the vehicle I was looking for from out of state, to making arrangements to fly in and pick it up, and eventually arriving to a well-prepared process and an expedited purchase…my socks were blown off.
I’d like so single out Julia for her immeasurable patience with me during online and over the phone setting up my trip and purchase…she’s a helluva sales person!
Also, Alexa knows her way inside and out, of every car on the lot! With ... Read More Google - May 22, 2024
Service as it should be - Outstanding ! Everyone was super at their job & just really neat people who genuinely cared and did above & beyond . Amanda, Dylan , even the manager and other service members -all very comfortable to deal with and Francis whom was my concierge- she I adore - just one of those people you like instantly. My car rides so much better and I love the efficiency and quality they took care of my car . I am so glad to live near here so I can continue to have my car in good hands for whatever it ... Read More Google - May 9, 2024
Our sales person, Emily, and our finance guy Mike were phenomenal. Emily and Mike really know the details of the vehicles and the process and really made it easy and comfortable. We would recommend this dealership!
JR from sales handled all of my questions swiftly. Car was ready for me and they gave me the space to inspect everything on my own. No hassle process and would definitely do business with them again.
I have purchased “many” vehicles over the years. Emily S. has been the finest person I have ever dealt with in all my vehicle purchases. She is professional, extremely knowledgeable and has a personality that will melt your heart. Emily went beyond what she had to and I am so grateful. The dealership took care of me and I also need to thank Mike D. for making the financing smooth. Rates are high right now but I hope to be able to re-finance when rates get better. Overall, probably the best dealership I have ever worked with. Thank you Emily, ... Read More Google - Apr 10, 2024
Amazing team of people, beautiful dealership, and very well ran operation. Kempthorn Motors is fortunate to have a such a great team.
My initial contact was with Julia new to Land Rover but, is very customer service orientated, very motivated & even reached out to me on her day off to inform me on new incentives on the Defender 130. I was then contact by Emily explaining to me the incentives that were just released & this was just after business hours.
Next morning I made the 2 hour drive ( passing up other Rover Dealerships) where I met with Mike in finance. ... Read More Google - Mar 3, 2024
What a great experience! My salesman was Justin, he is phenomenal and very knowledgeable. Everyone at dealership was extremely friendly. Mike made the paperwork a breeze. I love my new range rover, thank you!
Land Rover Akron is amazing! Very responsive to all my questions prior to coming in for a test drive. Justin made the whole sales process effortless and the finance manager, Mike got everything processed very timely. I could not be happier with my new Range Rover!!!
Emily is the best sales associate ever! She patiently help me with my pre-owned purchase and saved me a bundle on my trade-in. Kudos to Emily, Mike and the entire JLR team!
Great experience from the start. Very attentive team of folks. Straight forward negotiations. Follow up follow through was spot on. I worked with Justin Hemminger and i was very happy with his service!
I felt welcomed immediately upon entering the front door. I was deciding between a Land, Rover and Mercedes. I felt no pressure, but only a volume of information from the sales people. They continue to answer questions by text and email about my vehicle after purchase. Thanks Land Rover of Akron and especially Emily and her crew.
Had great vehicle purchase experience at landrover Akron ! Salesman Justin Hemminger and Finance manager Mike Detorakis both did everything they had promised with my purchase politely And friendly attitude. Beautiful dealership up on the hill. Five star service will be back when I get ready for my Defender 90 . Thanks for making this A pleasant experience for my wife and I not always the case at some dealership s. Cheers Jim and Ellen!
The service we have received from Jaguar Land Rover Akron has been top notch from the moment we walked in the door to driving away with our new vehicle. All the associates are very knowledgeable and professional. We will definitely be purchasing more cars here in the future!
Called the directory for some assistance finding two vehicles. Frances (my spelling might be wrong, I apologize) was more than enough help. Very kind, and went out of her way to help. Amazing service.