Customer Testimonials
Service at Land Rover was fantastic! They were professional, prompt and customer centered. Cory was a delight to work with! They strive for excellence in all they do! Thank you for making it so easy to get my Range Rover Sport at its highest capabilities!
Excellent friendly service
Really great service team and accommodating. Everyone is friendly and they are sincere in their concern for their customers.
Good communication and quality work at a fair price. Nice waiting area to work while waiting for my vehicle.
Honest repair. Wasn’t pressured to do anything unnecessary. Made a plan for a maintenance check.
Great experience!!! This service dept is second to none
Corey was beyond helpful. Amanda was great on the phone to set it up. Corey gave me options and everything was done lightning fast. A far cry from the mess that is Range Rover Cleveland in Solon. So happy a dealership is now available in Akron
Top notch customer service!
Friendly and helpful
Matt was great to work with! Other staff was exceptional in getting me into a vehicle that works for me! It was much appreciated. Will definitely recommend and come back to Jaguar Land Rover in Akron! Thank you so much.
I purchased a new vehicle at the dealership this weekend and I’m absolutely a fan. I live 2 1/2 hours away so there was some hesitation in driving all the way to Akron to purchase the car sight unseen. However the vehicle was exactly as described. All paperwork was organized and the process moved quickly. Justin made sure the app was set up on my phone and working properly before I left. He explained all important features of the car and answered all questions completely. The dealership is beautiful and every single person we encountered was friendly and welcoming. Thanks for ...
I had a great experience shopping for and buying a new Jaguar from JLR Akron. The people are professional, friendly but not overly, and knowledgeable. Emily was an amazing sales person and Mike was friendly and efficient handling all the closing paperwork. If you are in the market for a Jaguar or Land Rover, do not buy until you visit JLR Akron.
Emily Scneider Wilson, Mike Detorakis, and Alexi (The Tech Expert) are all highly skilled professionals and provided me with a superior customer experience at every level in the purchase of my new Land Rover. JLR of Akron is an example for others in this ndustry to follow.
Buying a car can be an overwhelming, stressful experience but not at Jaguar Land Rover Akron. Mike and his team, including Julia, created a comfortable, professional environment and their customer service was phenomenal!
Exceptionally pleased with the service and professionalism of the staff at JLR Akron! From the moment I found the vehicle I was looking for from out of state, to making arrangements to fly in and pick it up, and eventually arriving to a well-prepared process and an expedited purchase…my socks were blown off. I’d like so single out Julia for her immeasurable patience with me during online and over the phone setting up my trip and purchase…she’s a helluva sales person! Also, Alexa knows her way inside and out, of every car on the lot! With ...
Service as it should be - Outstanding ! Everyone was super at their job & just really neat people who genuinely cared and did above & beyond . Amanda, Dylan , even the manager and other service members -all very comfortable to deal with and Francis whom was my concierge- she I adore - just one of those people you like instantly. My car rides so much better and I love the efficiency and quality they took care of my car . I am so glad to live near here so I can continue to have my car in good hands for whatever it ...
Our sales person, Emily, and our finance guy Mike were phenomenal. Emily and Mike really know the details of the vehicles and the process and really made it easy and comfortable. We would recommend this dealership!
JR from sales handled all of my questions swiftly. Car was ready for me and they gave me the space to inspect everything on my own. No hassle process and would definitely do business with them again.
I have purchased “many” vehicles over the years. Emily S. has been the finest person I have ever dealt with in all my vehicle purchases. She is professional, extremely knowledgeable and has a personality that will melt your heart. Emily went beyond what she had to and I am so grateful. The dealership took care of me and I also need to thank Mike D. for making the financing smooth. Rates are high right now but I hope to be able to re-finance when rates get better. Overall, probably the best dealership I have ever worked with. Thank you Emily, ...
Amazing team of people, beautiful dealership, and very well ran operation. Kempthorn Motors is fortunate to have a such a great team. My initial contact was with Julia new to Land Rover but, is very customer service orientated, very motivated & even reached out to me on her day off to inform me on new incentives on the Defender 130. I was then contact by Emily explaining to me the incentives that were just released & this was just after business hours. Next morning I made the 2 hour drive ( passing up other Rover Dealerships) where I met with Mike in finance. ...
What a great experience! My salesman was Justin, he is phenomenal and very knowledgeable. Everyone at dealership was extremely friendly. Mike made the paperwork a breeze. I love my new range rover, thank you!
Land Rover Akron is amazing! Very responsive to all my questions prior to coming in for a test drive. Justin made the whole sales process effortless and the finance manager, Mike got everything processed very timely. I could not be happier with my new Range Rover!!!
Emily is the best sales associate ever! She patiently help me with my pre-owned purchase and saved me a bundle on my trade-in. Kudos to Emily, Mike and the entire JLR team!
Great experience from the start. Very attentive team of folks. Straight forward negotiations. Follow up follow through was spot on. I worked with Justin Hemminger and i was very happy with his service!
I felt welcomed immediately upon entering the front door. I was deciding between a Land, Rover and Mercedes. I felt no pressure, but only a volume of information from the sales people. They continue to answer questions by text and email about my vehicle after purchase. Thanks Land Rover of Akron and especially Emily and her crew.
Had great vehicle purchase experience at landrover Akron ! Salesman Justin Hemminger and Finance manager Mike Detorakis both did everything they had promised with my purchase politely And friendly attitude. Beautiful dealership up on the hill. Five star service will be back when I get ready for my Defender 90 . Thanks for making this A pleasant experience for my wife and I not always the case at some dealership s. Cheers Jim and Ellen!
The service we have received from Jaguar Land Rover Akron has been top notch from the moment we walked in the door to driving away with our new vehicle. All the associates are very knowledgeable and professional. We will definitely be purchasing more cars here in the future!
Called the directory for some assistance finding two vehicles. Frances (my spelling might be wrong, I apologize) was more than enough help. Very kind, and went out of her way to help. Amazing service.
Amanda did a nice job handling getting my vehicle detailed for me. I had my vehicle back the same day. Excellent customer service
Incredible experience. Emily is great to work with. Highly recommend.
You're going to pay more going here, but you should have known what you signed up for getting a Land Rover (or Jag). Brad at the service center is the kindest soul - my poor RR got mishandled by its previous owner, and I brought it here to get it looked at. Brad gently told me what was wrong and explained it to me so I could understand. He also got me an apt next week to get the (days worth of) work done, and has me set up for a loaner so my schedule isn't disrupted. So ...
In for service and out with pride. Went above to accommodate my hours.
A+ service and sales. They have a Valet service for local customers for service. the sales team is very laid back and professional.Definitely take your Jag or Rover to these people or order a new one!!
Great people. Always helpful.
Great service. Had my 2008 Jaguar xj inspected after recent private purchase. Very comprehensive inspection at what I thought was a reasonable price. Got great informative detail for what was needed immediately as well as future required maintenance. Amanda was great helping me and explaining all procedures.
Absolute stellar service from this team! Very inviting environment by JR Rollins from the moment I walked in the door. JR and Mike helped me every step of the way through the best options and financing tailored to me. It's rare to come across service like this. I appreciated their time and effort to take care of the details from start to finish!
Wonderful experience from start to finish. Emily and Mike made the entire process seamless and easy for me. Thank you to the Land Rover Akron team for making my new Range Rover purchase and experience Above and Beyond.
I recently purchased a pre-owned vehicle from Jaguar of Akron and was extremely pleased! Because I was purchasing this vehicle from out of state, two things were vital to me for the deal... trust and transparency. I worked primarily with J.R who made me feel confident with the purchase as he answered each question I had and resolved any ssues with the vehicle ensuring me that all items would be taken care of for the deal. From my first inquring phone call to driving off the lot communication and customer service were incredible. The day I traveled out to ...
I had the best car buying experience of my life at Land Rover Akron! I cannot speak highly enough about the dealership and customer service (especially in the times of supply chain/transportation issues, chip shortages, etc.). My husband and I actually came to this dealership after an extremely unpleasant experience at our local Land Rover and could not be happier that we did. We were looking to place an order for a 2023 Discovery Sport, and we were helped without question – no “scarcity” fee, no telling us that “Land Rover isn’t accepting custom orders right now”, or any of ...
Had a car accident Monday and needed a replacement ASAP. Called JR said the FPace was in stock and available. Placed a phone deposit. Went to pick it up in the afternoon. The car was ready with a temp plate. The paperwork was complete. The car was delivered and explained to my wife by a young man from the dealership. JR even offered assistance on a car warranty issue NOT from their dealer. I am not sure what they could have done to make the experience better. Great job to JR and team. Highly recommended.
Super helpful and friendly from start to finish. Emily was fantastic. Ask for her if looking for a new car. Mike was great and Cadence incredibly helpful in setup.
After a not great experience at a different dealership, we set up an appointment online. From initial reach out this dealership felt different. Our plan was to test drive and order a car. Emily helped us consider all options. It made the most sense for us to buy the car we came to test drive. I still can’t believe how seamless the entire transaction was. Everyone was kind! We never felt pushed. It truly felt like we were considering all options with friends. You have a new life long customer! Thank you!
They answered the phone and set an appointment very professional
Have you ever had a car curated just for you? That was my experience at Jaguar Land Rover of Akron. Emily was my sales person and she saw to everything from the selection of the vehicle to the combination of the interior and the features and then the stunning exterior of the car of my dreams. I can’t say enough about her professionalism and how she has changed my perception of what a car purchasing experience should be like. She even delivered the car to my house and patiently explained the all the eccentricities of the media center and ...
Can’t say enough good things about everyone at Jaguar Land Rover of Akron. Justin and JR were amazing and made the process easy and Emily and Cadance had answers for any question we had about the vehicle. Will definitely be coming back in the future.
I want to say thank you JR and everyone on board for helping purchase a car and being so patient with everything allowing me to get everything I needed to make it happen thank you !! Top notch service
Excellent experience !!! J.R. & the rest of the team were friendly, & helpful. I got a great vehicle, with professional service experience !!!
Recently purchased a 2023 Jag F-Pace. Justin Hemminger was my sales rep and did a great job. Mike in finance was a pleasure to work out the details and last but not least, Alexa filled me in on all the features/gadgets and how to use them. She was great too! All in all, I can't say enough about how pleasant it was purchasing a car from this dealership.
Justin and Tim a fantastic job getting me my rover at a good price and amazing customer service. Thank you for all your help!
I walked in without an appointment and asked to test drive an Approved Discovery. No questions asked they gave me the keys and sent me off by myself to test drive the car. When I came back a half hour later they suggested I drive across town to take the car and show my wife. It was awesome test driving it at my own convenience by myself without having a sales person distracting. The sales person (JR Rollins) let the car sell itself without the usual cringey used car chatter.
We had the greatest experience working with Emily! She was always willing to answer any questions we had and we truly felt like she was rooting for us to find our perfect car! We can’t thank her enough as well as her team for such a smooth purchase experience!
I had an incredible experience with this dealership from the moment I reached out to them! JR Rollins was my sales representative and he was incredible! He was kind, professional and I could tell he cares about making his clients happy! He made sure I got into the car I wanted! Inventory is low and the cars are moving as fast as they come in. He kept in touch with me every step of the way! Ira the sales manager was a great guy! Very friendly, knowledgeable, and down to earth! Emily, the inventory manager also helped a ton! She ...
Leased my jaguar in 2019, just finished the buy out. I can’t say enough good things about the dealership, the service and most importantly Emily. She was amazing, thank you so much I will definitely be back.
We had an amazing experience and the staff was more than helpful and extremely welcoming and kind. The process was so smooth.
Due to inventory shortages, I was shopping online for a new Range Rover. There happened to be one that interested me at my local JLR dealer (JLR of Akron/Green). I reached out via email and Emily Schneider responded almost immediately. Emily was a pleasure to work with throughout the entire purchasing process. She absolutely provides the high end experience that you expect when purchasing this type of a vehicle. Donnie provided an excellent training and delivery experience! Tim was also a pleasure to work with. I will definitely be recommending Emily and the JLR of Akron team to my ...
I want to thank Justin and the rest of the staff. Buying a car has never been easier.
Best experience ever! Thanks to the Kempthorn staff, everyone was awesome from start to finish!
Everyone in this dealership is very friendly. Our sales consultant Emily Schneider is extremely nice, knowledgeable and caring. She went above and beyond to accommodate us. Gave us ample of time to test drive and decide on a vehicle. I highly recommend this dealership and Emily if you are looking for a Jaguar or a Rover.
My wife and I were looking for a Jaguar. In the Market today inventory is space. Emily Schneider, the sales woman at Jaguar of Akron had emailed me because of a car I had inquired about. After finding out I could not buy from out of state markets, ( Jaguar rules, due to low inventory cause by covid and chip shortages). After conversing with Emily we discussed a vehicle she had in stocks. Emily invited to bring my wife in to test drive a new F Pace. The drive was awesome, my wife absolutely loved it. After returning from our test ...
We had a great experience buying our first certified preowned Jaguar at Jaguar of Akron! Jim Marks and the team there were very helpful and attentive through the entire process. We came down from Michigan and we were very surprised how efficient the whole process was. We were driving home in our new Jaguar in under two hours! After having 3 Volvos and 1 Audi over the past 20 years, we are now going to be a Jaguar family for quite some time! Thank you Mark and the entire Jaguar of Akron team!
I just purchased a new car at Kempthorn Jaguar Land Rover Akron Dealership, and the customer service there was the best I’ve ever had buying a car!! I had actually been holding off purchasing a car because I hate the process, but if I would have known how wonderful The Kempthorn Family of Dealerships was I wouldn’t have waited so long. My salesperson Jim Marks was very helpful, and not pushy, he was very knowledgeable about the vehicle! The manager and the finance person both were easy to deal with, not pushy, and made the experience of buying ...
Excellent buying experience!
Tim and Justin were wonderful to work with!
I was shopping for a car for my 18yr old daughter. Saw a used Ford online (at this Jaguar dealership) and called. Spoke to JR, who was very pleasant and knowledgeable, answered all questions, and was not pushy at all. I put a down payment on it and went to see it in person. The whole dealership staff was very friendly and nice, and after a test drive, I purchased the car. My Daughter is thrilled, and I want to thank Jaguar Land Rover Akron for making the entire process easy and painless. Thank You!
I just purchase a Jaguar F-Pace 35t premium from Kempthorn Jaguar Land Rover Of Akron. I had the best experience from start to finish. The Kempthorn team was very informative, and efficient. Their hospitality is A+ from receiving complementary gifts to a personalized thank you note from the general manager. If you like a Jaguar or a Range Rover, Kempthorn is the dealership for you! I love my Jaguar, thank you Kempthorn for everything!
I was helped by Emily Schneider, she was kind, patient, knowledgeable, efficient, and reassuring during my entire experience of getting my Mazda! She made the process smooth and exciting! I am so happy with my car and grateful for all the help I received!
Emily was awesome, as was Tim and Justin. What a great experience buying our first Jag! They take their time, no pressure, and Justin will show you how to use all the tech in your new ride if you need it. Will be buying here again!!
All I can say is WOW!! The staff is wonderful at Jaguar Akron. I felt like a customer, but also part of a family. I received top notch service from my initial contact with Jim to driving my car off of the lot. I came from Michigan to make my purchase and I would do it all over again. Highly recommended.
We had a great experience! We worked with J.R. It was well worth the hour drive to buy our new car from them. J.R. was the best, no B.S., he took great care of us! Fastest car buying experience We have ever had! Thank You!!